The Basics

• We use Australia Post for all our shipping requirements.
• All orders are packed during business hours and will be shipped the following day.
• Your order will be assigned a tracking number and it can be tracked via the Australia Post website at AusPost Tracking.
• You will receive an emailed confirmation that your order has shipped along with the tracking number. You can also log into your account to view the tracking number.
• We ship orders Monday through Friday excluding holidays.  Orders placed Friday evening, Saturday and Sunday will be shipped Monday.

 

Free Shipping

All Australian orders over $125 will automatically qualify for Free Shipping.

 

Delivery Addresses

We can ship to any location that Australia Post services, including PO Boxes, Parcel Collect and Parcel Lockers.

If you choose for your delivery to be sent to your place of work, or any other location where multiple people have access to your parcel, neither Bootblack or Australia Post will accept responsibility for parcels delivered and accepted by an unauthorised person.

 

Optional Extras

We provide the option of adding extra cover up to the value of $500.00 or signature on delivery.

 

International Shipping

We currently only ship to New Zealand.

If you wish to purchase from us, please contact us and we can determine if our products comply with your countries international shipping restrictions.

If you choose to use a third party to ship our products to other locations, please be aware that you become the shipper and are responsible for complying with international shipping restrictions which can be different for each country.

 

Express Post

Australia Post offers Express Post with Next Day Guaranteed Delivery if the following conditions are met:

1. The package is lodged over the counter at a post office or deposited into a yellow street posting box.
2. The delivery address is within the next business day delivery network.

Bootblack will ensure condition 1 has been met for all Express orders.

If you have selected Express Post, it is your responsibility to ensure your postcode is within the next business day delivery network.

Full conditions can be viewed on their website and you can check your postcode here.

 

Shipping Delays

We will do everything we can to ensure your delivery arrives as fast as possible. However, once the item has been posted, we cannot accept responsibility for delays caused by Australia Post – this is outside of our control.

Please keep this in mind, especially when placing orders during peak seasons and the holiday periods.

Australia Post does not guarantee next day delivery if you are outside of the Express Post next business day delivery network. Please review the Express Post conditions and ensure you are within the network prior to selecting this option.

 

Missing Items

If an item has not been received in a reasonable time, please check the following:

• Australia Post tracking site
• Address details are correct
• Has a card been left for you to pick up at a Post Office?
• Has the item been accepted by someone else?

An enquiry can be lodged with Australia Post to locate missing items and if you are entitled, a compensation claim can also be made.

All orders are insured for a default value of $100.00. We offer the option to purchase extra cover up to $500.00.

In the event an item is deemed lost, there are 2 options:

1. Lodge a claim directly to Australia Post and receive any compensation directly to yourself.
2. Bootblack lodges the claim on your behalf and if it is successful you will be refunded the compensation amount only. Where no additional insurance is purchased, a maximum of $100.00 will be refunded.

Last updated: 30 October, 2019