Bootblack

Shipping Policy

  • We use Australia Post for all our shipping requirements.
  • All orders are packed during business hours and will be shipped the following day.
  • Your order will be assigned a tracking number and it can be tracked via the Australia Post website at AusPost Tracking.
  • You will receive an emailed confirmation that your order has shipped along with the tracking number. You can also log into your account to view the tracking number.
  • We ship orders Monday through Friday excluding holidays.  Orders placed Friday evening, Saturday and Sunday will be shipped Monday.

 

Free Shipping

All Australian orders over $100 and New Zealand over $125AUD will automatically qualify for Free Shipping (excluding discounts). 

 

Optional Extras

We provide the option of adding extra cover up to the value of $500.00 or signature on delivery.

 

International Shipping

Yes, we ship worldwide.

Just enter your details and our website will automatically calculate the costs using Australia Post International Rates.

 

Express Post

Australia Post offers Express Post with Next Day Guaranteed Delivery if the following conditions are met:

  1. The package is lodged over the counter at a post office or deposited into a yellow street posting box.
  2. The delivery address is within the next business day delivery network.

Bootblack will ensure condition 1 has been met for all Express orders.

If you have selected Express Post, it is your responsibility to ensure your postcode is within the next business day delivery network.

Full conditions can be viewed on their website and you can check your postcode here.

 

Shipping Delays

We will do everything we can to ensure your delivery arrives as fast as possible. However, once the item has been posted, we cannot accept responsibility for delays caused by Australia Post – this is outside of our control.

Please keep this in mind, especially when placing orders during peak seasons and the holiday periods.

Australia Post does not guarantee next day delivery if you are outside of the Express Post next business day delivery network. Please review the Express Post conditions and ensure you are within the network prior to selecting this option.

 

Missing Items

If an item has not been received in a reasonable time, please check the following:

  • Australia Post tracking site
  • Address details are correct
  • Has a card been left for you to pick up at a Post Office?
  • Has the item been accepted by someone else?

An enquiry can be lodged with Australia Post to locate missing items and if you are entitled, a compensation claim can also be made.

All orders are insured for a default value of $50.00. We offer the option to purchase extra cover up to $500.00.

 

Last updated: 12 May 2018