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FAQ

ABOUT OUR PRODUCTS

The mink oil used by Saphir is 100% pure sustainable, refined mink oil with no waxes. Saphir certifies that the mink oil they use is made with raw material sourced from Finland where fur farming is strictly regulated by law. The Finnish Furbreeders Association, part of a larger EU Fur Association, has developed its own national certification program which address animal health and welfare. The certification follows the quality management standardised as defined by the ISO 9001 and is monitored by Norske Veritas, a Norwegian company that specialises in the management of global certifications based on the ISO-standards. 

When looking after Cordovan leather, we do not want to open the leathers pores otherwise it will change the appearance/texture of the cordovan. The Cordovan Cream has been specially formulated without turpentine and double the pigment amount. 

Both the BDC and MDO OilyLeather products are produced by Saphir and are designed to condition and recolour oiled leathers without changing the look and feel. The product is lightly pigmented and will not drastically change the colour, but will fill in any scuffs or scratches. If in doubt, the neutral is the best option.

The main difference between the two products is the consistency;the MDO is cream-based and has a slightly stronger pigment whereas the BDC range uses a lotion base. Both products are available in the standard black,neutral, dark brown and medium brown. 

It is normal that over time the solvents in wax polishes evaporate which can cause the texture of the polish to change. This makes the polish drier and might even cause cracks on the surface. This does not affect the polishing and nourishing qualities of the polish since all the precious waxes remain and only the texture changes. However, if you prefer your wax to be softer, Saphir have introduced the plant-based Wax Softener.

CARING FOR LEATHER

When applying your leather care products, the method of application is up to you. I always use a cloth to apply the wax and polish, however, it does stain my fingers if I am working on a few pairs of shoes. Others use applicator brushes to prevent mess and less cream polish is used as it is not absorbed by the cloth.

Our brushes are made from horsehair or boar bristles. The difference between these two bristles is the stiffness/coarseness.As the boar bristle is stiffer, it will generate heat faster. This means the wax inside the cream/wax polish is heated faster to produce a shine. But again,both brushes are of great quality and will achieve the same result.

Straight away. Leather maintenance is a preventative strategy that will prolong the life of your leather products. When the damage is excessive, no matter how great the product is, you will not be able to change it back to its undamaged state.

1. If the existing polish is relatively worn down, the first option is the saddle soap. It is gentle enough it can be used several times throughout the year.

2. The renovateur is also suitable if there is aminimal build-up of polish. As this product is recommended prior to applying cream polish, it does contain some ingredients that open the pores of the leather in order for the cream polish to be absorbed further into the leather.Because of this, it can be used as a cleaner.

3. Where there is excessive build-up, Reno'mat is recommended. This is one of the strongest leather cleaners available in the Saphir range. It will not remove the dye from the leather but will remove any products applied to the top leaving a matte finish.

There are 3 main reasons why a shoe tree should be used.

 1.     They help your shoes keep their shape and avoid creasing of the leather.

2.    Some shoe trees will absorb any moisture in shoes and will fight odours.

3.    Shoe trees give your shoe more stability while you polish and clean your footwear.

Shoehorns allow you to preserve the shape of the heel while effortlessly slipping your feet into any type of shoe.

Shoe horns also allow people with mobility issues to get their shoes on more easily.

With the shoe trees, ideally you should be aiming for one that is snug enough to remove any creases without over stretching the leather. As each make of shoe can be slightly different, I would recommend measuring the inside of the shoes to determine what size would be best. Especially, if the shoes have been worn to accommodate any loosening of the leather.

Strupai laces are made of very tightly braided cotton that is treated with a wax coating to give it a light shine,which makes it flexible and strong. Unlike ordinary laces, waxed laces, last longer and are more water resistant, ensuring you get durable, good looking laces for longer. 

2-3 eyelets – 60cm

4-5 eyelets – 75cm

6-8 eyelets – 85cm

9-10 eyelets – 105cm

When in doubt, it is better to measure your old shoelaces for greater accuracy. If you are trying to decide between two shoelace lengths, opt for the longer one.

ORDERS

Yes, you can.

If you have ordered the wrong colour, no longer want a product orwould like to add something to your order, please send me a message from theemail account that your order was placed under.

We accept a variety of payment methods including credit card, PayPal, AfterPay, Humm and Klarna.

We get deliveries on a regular basis so if an item is not currently available, you can request to be notified once the product is back in stock.

SHIPPING & DELIVERY

Provide the answer to the question here.

You can use a variety of address including:

·     PO Boxes

·     Parcel lockers

·     Parcel Collect

·     Residential and commercial addresses

Send us a request from the email you used to place your order and we can update your address.

Unfortunately,this is not a service that Australia Post offers. However, you can track your order via our shipping notification email and you will receive parcel updates fromAustralia Post.

We currently only ship to New Zealand.

If you wish to purchase from us, please contact us and we can determine if our products comply with your countries international shipping restrictions.

If you choose to use a third party to ship our products to other locations, please be aware that you become the shipper and are responsible for complying with international shipping restrictions which can be different foreach country.

RETURNS, REFUNDS & EXCHANGES

If you change your mind, we will happily take back unopened product for a refund within 30 days of purchase. Samples are non-refundable.

Bootblack

PO Box 5267

Cranbourne VIC 3977